Research by Daniel Goleman, author of Emotional Intelligence (1995) and Social Intelligence (2005), and others have proven that our ability to understand and manage emotions in the workplace is a key factor for success – more so than IQ or advanced degrees. This workshop is designed to improve the emotional expression choices at work and strengthen social skills for individual contributors, managers, and leaders. Participants will learn the importance and role of emotions in communication, influence, and rapport building, as well as the value of emotional awareness, regulation, and empathy. Participants will explore dimensions of both social and emotional intelligence in the workplace and learn tools and techniques for self-improvement.
Length : 6 hours
Audience and Size
High potential individual contributors, managers, and organizational leaders; high influence employees and opinion leaders; challenged intact groups. Diversity of enrollees is encouraged. A minimum of 10 participants is suggested, with a limit of 20.
- Recognize emotions when they arise and understand how they affect you
- Practice new ways of expressing emotion that improve communication and influence
- Identify personal emotional patterns and tendencies
- Understand and improve emotional regulation and distinguish from suppression
- Learn how emotions undermine and build rapport
- Broaden your range of response options and experience the impact on others
Each module of the workshop begins with a brief lecture introducing one or more new concepts. Each short lecture is followed by break out exercises, typically in groups of two to four, in which the new concepts are applied and new behaviors are practiced. Exercises are followed by facilitated group discussions of the experience, as well as individual learning and its applicability to unique work situations.
All facilitators are active at the Stanford Graduate School of Business (GSB). Each has many years of experience facilitating the nine-week “Interpersonal Dynamics” course at the GSB, upon which these workshops are based. All have advanced degrees and are thoroughly trained in group development, individual and group facilitation, feedback, diversity, conflict management, influence, rapport building, and group dynamics. All have worked in a variety of organizations, and many are also executive coaches.