Building Effective Teams

Description
Participants will gain a deeper understanding of how teams operate and how to make them more effective, as well as team development, team dynamics, and what it takes to be team members. This workshop delivers simple but powerful models for understanding team communication based on current and widely respected research. Each concept is supported by breakout exercises, and then grounded with professionally facilitated experiential learning discussion.

Each participant will take away a new set of personalized tools for improving the productivity of the teams they are on, as well as the associated individual and group satisfaction.

Length : 6 Hours

Audience and Size
This workshop is designed for anyone seeking to improve her or his effectiveness within teams and gain a better understanding of team dynamics. Individual contributors and managers at all levels will benefit. Diversity of enrollees is encouraged. A minimum of 10 participants is suggested and a maximum of 20.


Learning Objectives

  • Understand how teams work and operate
  • Learn tools and techniques for making teams more effective
  • Gain a deeper understanding of your role as a team member or leader and how you can improve your contribution


Methodology
Each module of the workshop begins with a brief lecture introducing one or more new concepts. Each short lecture is followed by break-out exercises, typically in groups of two to four, in which the new concepts are applied and new behaviors are practiced. Exercises are followed by facilitated group discussions of the experience, as well as individual learning and its applicability to unique work situations. Each course is led by two experienced facilitators from the Stanford Graduate School of Business. The high facilitator to participant ratio supports true experiential learning and ensures individualized attention to each participant’s learning goals.


Facilitators
All facilitators are active at the Stanford Graduate School of Business (GSB). Each has many years of experience facilitating the nine-week “Interpersonal Dynamics” course at the GSB, upon which these workshops are based. All have advanced degrees and are thoroughly trained in group development, individual and group facilitation, feedback, diversity, conflict management, influence, rapport building, and group dynamics. All have worked in a variety of organizations, and many are also executive coaches.


Constructive Conflict

Description
This workshop examines key topics in managing conflict. Participants will learn how to approach and resolve conflict more effectively, even when faced with challenging people and situations. The experiential course methodology includes identifying and pursuing personal learning goals and “learning how to learn” by practicing new behaviors and receiving constructive feedback in a supportive learning environment.

Length : 6 Hours

Audience and Size

  • High potential individual contributors, managers, and organizational leaders
  • High influence employees and opinion leaders
  • Challenged intact groups. Diversity of enrollees is encouraged. A minimum of 10 participants is suggested, with a limit of 20


Learning Objectives
The end result of the workshop will be the ability to manage conflict and achieve goals in a more effective and culturally sensitive way. Toward this end the following interpersonal dimensions will be examined in depth:

  • Understand conflict and its value
  • Identify personal conflict style and orientation
  • Recognize other conflict styles
  • Assess conflict situations clearly
  • Practice using different conflict styles and resolution techniques
  • Improve rapport through conflict


Methodology
Each module of the course begins with a brief lecture introducing one or more new concepts. Each short lecture is followed by break-out exercises, typically in groups of two to four, in which the new concepts are applied and new behaviors are practiced. Exercises are followed by facilitated group discussions of the experience, as well as individual learning and its applicability to unique work situations. 


Facilitators
All facilitators are active at the Stanford Graduate School of Business (GSB). Each has many years of experience facilitating the nine-week “Interpersonal Dynamics” course at the GSB, upon which these workshops are based. All have advanced degrees and are thoroughly trained in group development, individual and group facilitation, feedback, diversity, conflict management, influence, rapport building, and group dynamics. All have worked in a variety of organizations, and many are also executive coaches.


Diversity and Inclusion

Description
This workshop provides insight into how to recognize the value of diversity within teams and organizations. Participants will improve both personal and professional skills around diversity issues, increase individual and team performance, and create a better organization in which diversity can thrive. This course examines not only race, gender, and age, the common notions of diversity, but other issues such as self, other, and group.

Length : 6 Hours

Audience and Size

  • High potential individual contributors, managers, and organizational leaders
  • High influence employees and opinion leaders
  • Challenged intact groups
  • Diversity of enrollees is encouraged. A minimum of 10 participants is recommended, with a limit of 20


Learning Objectives

  • Understand the many ways in which we are each different
  • Appreciate the value of diversity between individuals and within groups/organizations
  • Understand the complexity and dynamics of a diverse workforce
  • Identify obstacles to exploring difference and ways to get past them
  • Learn how social norms relate to diversity
  • Recognize common traps in dealing with diversity
  • Practice effective ways of approaching and working through difference, benefiting both oneself and others


Methodology
Each module of the workshop begins with a brief lecture introducing one or more new concepts. Each short lecture is followed by break-out exercises, typically in groups of two to four, in which the new concepts are applied and new behaviors are practiced. Exercises are followed by facilitated group discussions of the experience, as well as individual learning and its applicability to unique work situations.


Facilitators
All facilitators are active at the Stanford Graduate School of Business (GSB). Each has many years of experience facilitating the nine-week “Interpersonal Dynamics” course at the GSB, upon which these workshops are based. All have advanced degrees and are thoroughly trained in group development, individual and group facilitation, feedback, diversity, conflict management, influence, rapport building, and group dynamics. All have worked in a variety of organizations, and many are also executive coaches.


Business Writing and Email

Description
Good writing increases credibility, cooperation ,and productivity. In this workshop, participants will learn to improve the clarity and conciseness of their emails, reports, and other documents; structure their writing in a way that drives action and gets buy in; find the right tone; and get better outcomes by writing with the audience in mind.

Length : 3 Hours

Audience and Size
Individual contributors and managers who want to enhance their writing skills. 15 participants maximum. The small class size ensures individual attention and sufficient time to write and collaborate as a group.


Learning Objectives

  • Plan and draft documents with more focus and less stress
  • Analyze a reader’s point of view to gain greater cooperation
  • Write clear subject lines that prompt efficient responses
  • Choose the right formatting to enhance the message
  • Organize information logically for quick reader comprehension
  • Use appropriate tone
  • Recognize and avoid common, credibility-damaging errors in grammar and punctuation
  • Spot and eliminate unnecessary words and phrases, without sounding brusque
  • Proofread for accuracy


Methodology
The facilitator uses a variety of training methods to reinforce key concepts, including in class writing practice, small group exercises, and group discussion of case studies and examples.


Facilitators
The lead facilitator helps organizations improve productivity and focus through clear thinking, writing, speaking, and priority setting. Her clients include tech startups, Fortune 100 companies, health care providers, and government agencies, and she has taught workshops at Amazon, eBay, Genentech, and many other companies.


Effective Presentations

Description
Presenting with authority and credibility is crucial to success in many professional roles. Whether an audience is made up of internal teams, executive decision makers, conference attendees, customers or end users, presenters must engage listeners, keep their attention, and drive outcomes in an environment of information overload. In this class, participants learn how to create effective content and deliver it well, building confidence as well as skill in the verbal and nonverbal aspects of presenting.

Length : 6 hours

Audience and Size
Managers and individual contributors who want to present with greater credibility and confidence and to engage their audiences effectively. 20 participants maximum.


Learning Objectives

  • Identify strengths and challenges as a speaker
  • Analyze audiences in order to promote desired outcomes
  • Follow a step-by-step process for creating and focusing presentation content
  • Practice nonverbal elements of good presenting, including stance, eye contact, gestures, and vocal volume and variety
  • Speak within time constraints
  • Become familiar with a variety of techniques to keep audiences engaged
  • Learn how visuals enhance a message or detract from it
  • Handle question-and-answer sessions with authority and poise
  • Manage anxiety during both preparation and delivery


Methodology
The facilitator uses a variety of training methods to reinforce key concepts, including in-class delivering presentations and giving feedback, small group exercises, and group discussion of case studies and examples.


Facilitators
The lead facilitator for this workshop helps organizations improve productivity and focus through clear thinking, writing, speaking, and priority-setting. Her clients include tech startups, Fortune 100 companies, health care providers, and government agencies, and she has taught workshops at Amazon, eBay, Genentech, and many other companies.


Emotional Intelligence

Description
Research by Daniel Goleman, author of Emotional Intelligence (1995) and Social Intelligence (2005), and others have proven that our ability to understand and manage emotions in the workplace is a key factor for success – more so than IQ or advanced degrees. This workshop is designed to improve the emotional expression choices at work and strengthen social skills for individual contributors, managers, and leaders. Participants will learn the importance and role of emotions in communication, influence, and rapport building, as well as the value of emotional awareness, regulation, and empathy. Participants will explore dimensions of both social and emotional intelligence in the workplace and learn tools and techniques for self-improvement.

Length : 6 hours

Audience and Size
High potential individual contributors, managers, and organizational leaders; high influence employees and opinion leaders; challenged intact groups. Diversity of enrollees is encouraged. A minimum of 10 participants is suggested, with a limit of 20.


Learning Objectives

  • Recognize emotions when they arise and understand how they affect you
  • Practice new ways of expressing emotion that improve communication and influence
  • Identify personal emotional patterns and tendencies
  • Understand and improve emotional regulation and distinguish from suppression
  • Learn how emotions undermine and build rapport
  • Broaden your range of response options and experience the impact on others


Methodology
Each module of the workshop begins with a brief lecture introducing one or more new concepts. Each short lecture is followed by break out exercises, typically in groups of two to four, in which the new concepts are applied and new behaviors are practiced. Exercises are followed by facilitated group discussions of the experience, as well as individual learning and its applicability to unique work situations.


Facilitators
All facilitators are active at the Stanford Graduate School of Business (GSB). Each has many years of experience facilitating the nine-week “Interpersonal Dynamics” course at the GSB, upon which these workshops are based. All have advanced degrees and are thoroughly trained in group development, individual and group facilitation, feedback, diversity, conflict management, influence, rapport building, and group dynamics. All have worked in a variety of organizations, and many are also executive coaches.


Influence Without Authority

Description
This workshop will help participants develop skills in influencing people over whom they have no formal authority. The primary focus will be on how to win over those who control vital resources, information, or support that is needed for success. The experiential workshop methodology includes identifying and pursuing personal learning goals and “learning how to learn” by practicing new behaviors and receiving constructive feedback.

Length : 6 Hours

Audience and Size
This workshop is designed for people with cross functional or interdepartmental responsibilities, projects, or lines of communication. Both individual contributors and managers will benefit from this course. Diversity of enrollees is encouraged. A minimum of 10 participants is suggested, with no more than 20.


Learning Objectives
The end result of the workshop will be the ability to influence others and achieve goals in a more effective way. The following dimensions will be examined in depth:

  • Listening for underlying personal and organizational issues
  • Providing constructive/creative options for mutual gain
  • Achieving mutual influence through effective use of power
  • Cutting through interpersonal and interdepartmental barriers
  • Confronting in a way that promotes communication


Methodology
Each module of the workshop begins with a brief lecture introducing one or more new concepts. Each short lecture is followed by break-out exercises, typically in groups of two to four, in which the new concepts are applied and new behaviors are practiced. Exercises are followed by facilitated group discussions of the experience, as well as individual learning and its applicability to unique work situations.


Facilitators
All facilitators are active at the Stanford Graduate School of Business (GSB). Each has many years of experience facilitating the nine-week “Interpersonal Dynamics” course at the GSB, upon which these workshops are based. All have advanced degrees and are thoroughly trained in group development, individual and group facilitation, feedback, diversity, conflict management, influence, rapport building, and group dynamics. All have worked in a variety of organizations, and many are also executive coaches.


Influential Communication

Description
This workshop delivers simple but powerful models for understanding communication based on current and widely respected research, and the work that we do with individuals, teams, and organizations. Participants will gain a deeper understanding of their personal style of communication and develop new skills to increase clarity, mutual understanding, and influence. Each concept is supported by break out exercises then grounded with professionally facilitated experiential learning. Participants will take away a new set of personalized tools for improving both the productivity of and satisfaction with her or his communication skills.

Length : 4 Hours

Audience and Size
This workshop is designed for professionals who want to advance their interpersonal skills, increase influence, and build rapport more effectively with others. Individual contributors and managers at all levels will benefit from this workshop. Diversity of enrollees is encouraged. A minimum of 10 participants is suggested with a limit of 20.


Learning Objectives

  • Understand what effective communication entails at personal and organizational levels
  • Give and receive feedback more effectively
  • Understand your own communication style and other common communications styles
  • Adapt your style to more effectively communicate with others
  • Develop effective strategies for communicating up, down, and across the organization


Methodology
Each module of the workshop begins with a brief lecture introducing one or more new concepts. Each short lecture is followed by break-out exercises, typically in groups of two to four, in which the new concepts are applied and new behaviors are practiced. Exercises are followed by facilitated group discussions of the experience, as well as individual learning and its applicability to unique work situations.


Facilitators
All facilitators are active at the Stanford Graduate School of Business (GSB). Each has many years of experience facilitating the nine-week “Interpersonal Dynamics” course at the GSB, upon which these workshops are based. All have advanced degrees and are thoroughly trained in group development, individual and group facilitation, feedback, diversity, conflict management, influence, rapport building, and group dynamics. All have worked in a variety of organizations, and many are also executive coaches.


Productive Meetings

Description
Bad meetings lead to bad decisions and wasted time. Why does an activity so central to running an organization receive so little attention? Meetings that go off on tangents or grind to a halt over insignificant points are unproductive and frustrating. Learn best practices for getting the most out of meetings, and transform them into productive, engaging, and energizing experiences for all attendees.

Length : 3 Hours

Audience and Size
Class size should be kept to 20 students whenever possible. Small class size ensures individual attention and sufficient time to interact and collaborate as a group.


Learning Objectives

  • Understand the value of meetings
  • Recognize the critical pre planning steps that make meetings more effective
  • Learn how to start and end meetings on time with a well-constructed agenda
  • Learn facilitation techniques that encourage full participation
  • Identify important differences between face to face meetings and electronic meetings
  • Identify the role of the meeting chair and meeting participant
  • Develop and practice techniques for handling counterproductive behavior
  • Achieve results with effective follow up


Methodology
The facilitator uses a variety of training methods for each workshop, including large group discussions, individual work and reflection, small group discussions and exercises, case studies, and simulations for role play. 


Facilitators
The lead facilitator for this workshop has a BS in Education and twenty years of experience with the IBM Corporation in training and training management. In her many years of training in the corporate environment, she has developed a deep understanding of adult learning principles and accelerated learning techniques. This experience has given her the background for the development of compelling content and delivery of engaging classes that bring home the objectives.


The Art of Feedback

Description
Daniel Goleman, author of “Emotional Intelligence,” points out that feedback is an essential part of professional success. The topic of feedback often evokes negative associations such as criticism, defensiveness, and conflict. However, feedback is a powerful catalyst in personal and professional development. When managed well it builds rapport, develops competence, and improves productivity. The challenge is how to give and receive feedback in ways that promote openness and receptivity.

This workshop is designed to support and strengthen the participants’ abilities to provide useful and effective feedback to peers, managers and subordinates. Participants will learn conceptual models regarding feedback and will engage in facilitated experiential exercises. They will explore their own styles in delivering and receiving feedback and will receive feedback on their effectiveness.

Length : 6 Hours

Audience and Size

  • High potential individual contributors, managers, and organizational leaders
  • High influence employees and opinion leaders
  • Challenged intact groups
  • Diversity of enrollees is encouraged. A minimum of 10 participants is required, with a limit of 20


Learning Objectives

  • Learn the fundamentals of effective communication
  • Understand the dynamics of giving and receiving feedback
  • Identify your personal style and challenges in giving and receiving feedback
  • Avoid the common traps in the feedback process
  • Develop confidence giving and receiving feedback in an effective, constructive way


Methodology
Each module of the workshop begins with a brief lecture introducing one or more new concepts. Each short lecture is followed by break-out exercises, typically in groups of two to four, in which the new concepts are applied and new behaviors are practiced. Exercises are followed by facilitated group discussions of the experience, as well as individual learning and its applicability to unique work situations.


Facilitators
All facilitators are active at the Stanford Graduate School of Business (GSB). Each has many years of experience facilitating the nine-week “Interpersonal Dynamics” course at the GSB, upon which these workshops are based. All have advanced degrees and are thoroughly trained in group development, individual and group facilitation, feedback, diversity, conflict management, influence, rapport building, and group dynamics. All have worked in a variety of organizations, and many are also executive coaches.